Refund policy

Because Twos Chocolate Strips are an ingestible wellness product, we are not able to accept physical returns for health and safety reasons. Please do not send items back to us.

We do offer refunds and replacements. Email us at Trytwosofficial@gmail.com with your order number and we will sort it out.

Damaged, defective, or wrong item
Email us within 30 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, whichever you prefer.

Lost or undelivered orders
If tracking shows your order as delivered but nothing arrived, or tracking has not updated in 10 business days, email us and we will investigate with the carrier and make it right.

Changed your mind
Contact us within 30 days of delivery. Unopened tins are refunded in full. If the tin has been opened, get in touch anyway and we will look at it case by case.

Cancelling an order
Need to change or cancel your order? Email us at Trytwosofficial@gmail.com with your order number as soon as possible. We will check whether our fulfillment partner can still change or cancel it. Once preparation has begun, changes or cancellation may no longer be possible, even if your order has not shipped. A request is not confirmed until we confirm the change or cancellation. If we cannot stop fulfillment, we will explain the options available under this refund policy.

How refunds are issued
Approved refunds are returned to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we confirmed your refund, email us at Trytwosofficial@gmail.com.